Average Rating Calculator
Calculate average star ratings from customer reviews and feedback
Enter Rating Data
Example: Restaurant Reviews
Sample Restaurant Rating Data
Calculation Steps
Step 1: Total Score = (5×45) + (4×28) + (3×12) + (2×8) + (1×3) = 225 + 112 + 36 + 16 + 3 = 392
Step 2: Total Votes = 45 + 28 + 12 + 8 + 3 = 96
Step 3: Average Rating = 392 ÷ 96 = 4.08 stars
Quality Assessment: Very Good (76% satisfaction rate)
Rating Quality Guide
Rating Best Practices
4.2-4.5 rating is often most trusted by customers
Monitor satisfaction rate for business insights
Focus on reducing 1-2 star ratings first
Higher volume of reviews increases credibility
Perfect 5.0 ratings may seem suspicious
Understanding Average Ratings
What is an Average Rating?
An average rating is a weighted average that summarizes customer feedback across multiple review categories. It provides a single numerical score that represents overall customer satisfaction.
Why Use Star Ratings?
- ★Quick visual representation of quality
- ★Universally understood rating system
- ★Enables easy comparison between products/services
- ★Helps customers make informed decisions
Calculation Formula
Average Rating = Σ(Rating × Count) / Total Votes
For 5-star system: (5×r₅ + 4×r₄ + 3×r₃ + 2×r₂ + 1×r₁) / (r₅+r₄+r₃+r₂+r₁)
Key Metrics
- Average Rating: Overall numerical score
- Total Votes: Number of reviews received
- Satisfaction Rate: Percentage of positive ratings
- Distribution: Breakdown by star category